Walter writes: My mom purchased a ticket on 4/2/2012, for the 4/9/2012 Spirit flight 174, FLL to NYC.
I was notified on 4/6 she was hospitalized, and the doctor said she would not be able to fly on 4/9.
I notified Spirit and Travelguard of the emergency. The Travelguard insurance was denied stating falsely that my mom had a prior existing condition. My mom's doctor called the official arbitrator to clarify my mom's diagnosis and to release her medical notes. No one at Spirit or Travelguard would confirm that the paperwork arrived.
My mom not only paid for the trip, but also for the insurance. Treat your customers fairly. Provide my mom with her $139 refund. It's about principle. Stop making excuses and taking people's money this way. She is rightly due her refund without delay. Don't just say you are now gonna review an appeal on your denial of the claim. I don't pay doctors off or live life scamming airlines. By inferring that my mom withheld a pre-existing condition is just malicious on your part. I will legally prove her claim and alert as many people as I can.