Vickie writes: I will never book another flight for my friends using your airline. You lost my 84-year-old grandmother's luggage. You do not answer the phones - they go straight to a voicemail recording, and the calls have still not been returned.
My grandmother asked for a sip of water so she could take her pills and the stewardess reply: We sell bottled water for $1.00. She was an elderly woman who was flying on a budget; you couldn't have given her a glass of water.
I am still fighting to find her luggage and its been 6 days since she has been home. Your claim person wrote down a claim number but when I enter it into your claim check system, it CANNOT find the number. You will definitely be getting a bad recommendation from me, and I live on the West Coast close to the PDX and VEGAS which is why I understand you started this franchise to begin with. Definitely will not recommend you to friends who are frequent flyers to Las Vegas. Shame on you...
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