Susan C. writes: On September 3, 2014, my brother, father and I boarded a flight to Minneapolis, MN on Spirit Airlines. We all had roller bags, my brother and father had their laptop bags, and I had a purse. The gate agent stated 3 times at least that we were allowed one carry on and one personal item. We were not aware of the bag fees at the time and had not paid for any additional bag fees at all as we assumed they were like every other airline and carry-ons were no charge. We boarded the plane without issue and made it to Minnesota.
For the flight home, we checked in online and made it to the airport. There the agent who scans the tickets to board made a comment about how we "haven't paid for our bags." My brother calmly asked her what she was talking about. She rudely waved us off with a "I'm trying to check people in for this flight! Talk to the other agent!"
So we go to the other girl, who's name was Britney and who was also the RUDEST most unhelpful person on the planet. She tells us had we done it at the ticketing counter or online our bags would've cost $50 each, but since we're at the gate now it's $100 per bag. That would be $300 to board with our bags or we could be placed on another flight (I'm not sure how that would've helped. We would've had to pay $100 per bag for that flight too). I asked her to get us a supervisor and was told we could not have one. She then started to type on her computer and ignore us for a good 5 minutes while people boarded the plane behind us. My brother asked her if all the people behind us had paid for their bags. She rudely responded, without looking up, "You don't need to worry about them, you need to worry about yourselves." At that point I told her to cut the attitude. She then looked up and asked "How will you be paying for that?" I again asked for a supervisor, since clearly she didn't hear me before. She responded again that there wasn't one and then proceeded to tell us that while checking in online we were asked 3 times if we had bags. Yes, and like every other airline I assumed that meant checked bags ... which we did not have. I asked her why we were not charged for our bags in Denver. She responded with "I don't know. How will you be paying for that?"
Again, I asked for a supervisor. The plane had been boarded at that point and was ready to take off. She finally called for a supervisor who was now mysteriously "busy" and unable to make it to the gate before the flight left. My brother handed her his credit card after realizing we weren't going to gain any traction with the moron standing in front of us. I asked her for her name, she responded. My brother asked her for her employee number. She snottily rolled her eyes at him and stated she does not give her employee number out. I told her that was fine, we'd find out who she was. She looked up at me and laughed.
As we walked on the plane we heard a few people complaining on the flight, one gentlemen spoke to my brother and said it cost him an extra $500 to bring his bags on the flight.
Ridiculous. I don't care if the flight is $100 to Italy, I will NEVER fly this airline again.