Ryan M. writes: I bought my Spirit Airline ticket this past February. I bought a round-trip ticket to Denver, CO. My flight time to depart Chicago was Thursday night at 9:55pm and I was supposed to arrive that night at 11:28pm.
I arrived at the airport two hours early for my flight. When I arrived at the airport, I received an alert on my cell phone which said my flight was delayed until 12:30am. When I made it to the front of the line to check in, my flight as pushed until 2:00am. When I spoke to the rep, she told me that the flight was at 2:00am but they pushed it up to 1:50am. I told her I just received an alert that just showed me 12:30am. The rep then said to me,"We sent that delay out last night?!" I replied and said," I did not receive any message about that delay."
She did refund my money for my carry on bag. I purchased it so I would not have to argue about my carry on if it was the right size or not. She said it was more than good and she took the 45.00 off. So far I was impressed at the service.
So I went through with security and commenced to wait for my 1:50 am flight. I fell asleep around 10ish and woke up at midnight. I walked over to the Spirit boarding area and it was completely empty. I walked up to the counter and the rep said, "Flight 853 to Denver was cancelled." My heart dropped. Then I asked, "Is this flight going to resume later on today?" The rep replied by telling me, not until Monday. "That's the best we can do." Then she followed up by saying we can refund you. I took my refund.
You take time off for a job and do all this planning and then blam ... no trip for you.
Spirit owes me more than a refund. They need be to shut down and give everyone on that flight 300.00 credit to any airline!
The unfortunate Customer
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