Nathan writes: SPIRIT AIRLINES LEFT MY WIFE AND I STRANDED IN MEXICO.
APPALLING, HORROR, NIGHTMARE OF AN AIRLINE. THEY NEED TO GO OUT OF BUSINESS - I WILL DO EVERYTHING I CAN TO MAKE SURE THAT THEY DO AND WE WILL SUE FOR DAMAGES AND COSTS. I am an Australian citizen with a VALID Australian passport but Spirit Airlines “supervisor” NORMA at Cabo San Lucas International Airport refused to allow me to leave on January 4, 2013. Norma decided to play US customs and questioned the validity of my US permanent residency green card WHILE SHE WAS RESEARCHING HER OPINION ON THE INTERNET. What’s more, this misinformed, incompetent, useless employee took my wife’s (and my) entry immigration cards, as well as our boarding passes, AND WERE NEVER TO BE SEEN AGAIN.
My wife is a US CITIZEN WITH A US PASSPORT and she was forced to miss the flight after Norma and her team wasted our time for 2 hours. Norma kept leaving to “supposedly” make phone calls to her manager who was in Cancun and return with the same response to me: “You can’t leave. You can’t enter the US with your card.” At one point she changed her mind and was about to get us on the flight at the last minute but then changed her mind again. That’s how unsure of herself she was. She had absolutely no right to stop either of us from leaving Mexico, especially my wife who was without question able to travel as a US CITIZEN WITH A US PASSPORT. Norma and Spirit Airlines staff offered ABSOLUTELY NO HELP - we only received shrugs from Norma in response, just like a 10 year old.
This is a supervisor?? Yes, we caused a scene at the airport out of unbelievable frustration and other airlines offered to help, notably Delta, who kept saying: “we’re sorry, this is Spirit.” Delta had no problem boarding me but Spirit had wasted so much of our time that we missed their last flight of the day. Spirit then lost our checked bags for 3 hours while they went to search for them. Their counter simply closed down after their flight departed, also leaving a few people who had missed the flight stranded with NO ONE from the airline to talk to to arrange a re-booking or provide any sort of assistance. Ultimately, we were forced to spend $1,500 to re-book a last minute flight the following morning with US Airways who also had no problem with my green card and getting us on the flight (I also had NO PROBLEMS getting through US Customs in the US). THIS AIRLINE MUST GO OUT OF BUSINESS.