Megan S. writes: As we were waiting to pick up our luggage on a return flight, all the contents of our suitcase came out, little by little, onto the conveyor belt ... underwear, bras, bathing suits, pj's, box of tampons, you name it, it was out on display for all to see.
As we gathered up all our belongings, someone mentioned to me that he thought he had our now empty suitcase. It was completely mangled and misshaped. After some serious effort, we managed to get our belongings back in and zipped up. Because there seemed to be no damage done we were told we would not be receiving any kind of compensation. And this is actually the second luggage incident we've endured with Spirit. The first time we flew with them, they lost our luggage. I had to lie and say I had critical medication in the bag so we could get it delivered to us in a reasonable time frame once they found it. They were going to make us wait the entire weekend. We had nothing but the clothes we were wearing. Fool me once shame on you. Fool me twice shame on me, I guess. But I finally learned my lesson ... no more Spirit.