Mark A. writes: This was written to the Spirit CEO:
I would like to contact and inform you because of the extreme unprofessional and disrespectful manner I was treated with by Nikishka, your Escalation Officer in the Luggage Department. We traveled on December 17, 2014 and your airline ripped open the front pockets of our luggage (ripped the zippers off) and lost our belongings.
We put in a claim for $150.00 and got it notarized because we do not have a receipt from an item costing over $50.00 as we bought it over 2 years ago. Now, I understand your policies, but this is why we got it notarized when it didn’t have to be. Despite my frustration, I never once cursed at her, and she proceeded to hang up the phone on me when I asked to speak to her manager.
Before talking to her, I tried to reach your airline for at least 2 weeks and never got a response. I have tried to call back and cannot because the mailbox is consistently full to leave voicemails. Also, when I receive emails back, they do not answer any of my questions, they only restate that I need a receipt. I am at a loss for what to do. Any help on this matter would be greatly appreciated. I have never been so disrespected by a company.