Margaret writes: Unreasonable refusal to refund airline tickets with a medical reason.
I was initially overcharged $70 for baggage on a flight September 2,
2013, which they refused to refund. To use my credit, I booked another
flight for January 14, 2014
and paid $97.78 additional fare on September 16, 2013. My husband
suffered a major stroke October 13, 2013 and I am now his full-time care
giver. I cannot use the January 14
ticket now or in the foreseeable future because I cannot leave my
husband alone. I have documentation of the circumstances. Spirit
Airlines is only willing to place a credit of $8.58 on my account toward
a future flight. I paid $167.78 for the ticket and Spirit Airlines
wants to keep $!58.19. ($125 cancellation fee plus $33.19 "handling"
fee). This is an unreasonable treatment of me as a customer.