Marcia writes: This past November I had a flight from Detroit to NY's LaGuardia airport. I printed my boarding pass at home, and with boarding pass in-hand proceeded to the gate printed on my boarding pass. I handed the pass to the Spirit attendant at the gate who scanned it and sent me onto the plane. By the time I boarded what I thought was the right plane, I sat in my seat relieved that I had boarded with 23 minutes to go till flight time. My husband and granddaughter were a little behind me when I boarded the plane, and the Spirit agent was haranguing him about his luggage being too big, and that he needed to pay the extra fees. After 10 or so minutes of this arguing, the agent looked at my husband's ticket and said that this was the wrong plane anyways and that the plane he needed to get on was at the next gate, and had already taken off, leaving several minutes early.
Apparently there was a gate change, but no announcements were made, that we heard. He told the woman that I was on that plane, and they needed to get me off. To make a long story short(er), I got off the wrong plane and could not get on the right one, since it left early. None of the Spirit agents wanted to talk to us any more, they said we could go talk to the manager in charge. When we explained our story, she stated that it was my own fault, and that they "couldn't hold my hand". The next flight she could get us on was 2 days later, and no offer for a refund.
I have written to everyone I could, and I've gotten nowhere. I did write to the DOT, but Spirit put their spin on it, twice, and I got no resolution.
I know that Consumers Report magazine just did an article on Airlines, Best & Worse, in July 2013. They stated that bottom-rated Spirit was "the worst company that they have ever rated" which I think is quite a strong statement, and hope that people will see this.