Marcia G. writes: This is the worst airline I have ever flown. I had never flown Spirit until my recent trip to Chicago for work. This was supposed to be the cheapest flight out there. However, by the end of it, it was just as expensive as other airlines. There were 4 real airlines that were cheaper.
My flight was originally $296.18 from LAX to Chicago. But on top of that I paid $60 for 1 checked bag ($30 each way) and this was because I did it online. I was also charged $30 extra because I had to check in with an agent. That was already $386.18 and that was with no food or water. I asked for water and was told it would cost $3. A lady next to me offered me some of hers if I could get a cup. They wouldn't even give me that. Also, I tried to reserve my seats online but unless I was willing to pay more money to select my seats, I couldn’t do it. Every seat not being charged for was already reserved according to the site. Funny how there were seats when I got to the airport. Sure, I got a middle seat at the end of the plane but online even that had been reserved already too. That is very deceptive. It almost makes you think that you have no choice but to pay for a seat.
The fact that they nickel-and-dime you isn't the only horrible thing about this airline. Their customer service is atrocious too. During my return home, at the airport, I tried to check in at the kiosk. However, the system would not allow me to check in. I got a print out saying that I needed to see an agent to check in. Spirit had 2 lines that were clearly marked. One said "Baggage drop" and the other said "customer assistance." I got in line for customer service; I was the only one in that line. An agent said, “next” and I walked up to her. I told her my problem and that I needed to check in. At first she was quiet and didn’t say anything. But then she then told me that I needed to go to the other line because I was cutting in front of other customers. She didn't even acknowledge what I had said. I told her there were 2 lines and the one I was in said "customer assistance." She repeated that I needed to go to the other line. I was so shocked at how rude she was but walked over to the other line. There was one guy in the line she wanted me to be in. I walked over, he told me that he overheard and that I could go next. So I walked back to her. She rolled her eyes at me when I returned back to her. I said nothing but handed her my license and the printout from the kiosk. She asked me for the card I paid for my baggage and flight with. I didn't think anything of it. I didn't sign anything and she didn't say anything. She pointed to the baggage drop area and told me to take my bag there. She handed me a boarding pass and that was it. I was still standing there getting my stuff together and she yelled “next.” I guess I took too long because she told me that I need to move out of the way. Luckily, it was the guy that let me “cut” and he said “don’t worry about it, I’m not in a hurry.” That agent was supposedly a supervisor. What a crock. This airline clearly needs to learn how to treat their customers.
To make matters worse, when I got home, I discovered that I had been charged an extra $30. I called and asked what the charge was for. I was told that there was a fee for checking in with an agent at the gate. I told them that I couldn't check in at the kiosk and was told that I should've done it at home. I told them I had been at a hotel and not at home. They wouldn't do anything about it. I told them that nobody had mentioned an extra fee and that I didn’t sign anything. It was all useless because the charge would not be reversed.
I will never fly this airline again. I would rather pay a little more for a lot more satisfaction.
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