So if you really wanted to cause trouble at Spirit HQ (as so many of you tell me you want to in your emails), congratulations! You're doing it.
In the spirit of fairness (Ha! Pun!) the Airline has asked that we mention that reports sent to the U.S. Department of Transportation are going directly to a GOVERNMENT department, not directly to the airline. I've been told that Spirit follows up with many of those who file complaints. Spirit officials are finding that some people are directed to the DOT site to file complaints without understanding the difference between complaining to the DOT and complaining to the airline.
So, let me make it clear right here:
When you complain to the DOT, you are talking directly with the governmental organization that has direct oversight of the airline industry.