Occasionally, we here at SpiritAirlinesFacts.com hear from a proud, vocal Spirit Airlines supporter, wondering why we even bother to run this site. "It's all lies, Spirit Airlines is amazing," or "I've never had a problem with Spirit," or "you must be getting paid by another airline!" Here's a typical example of one of those (rare) notes from Robert. This time, Robert challenged us to publish his letter. If Robert had bothered to read our entire site, he would have known that we publish notes from EVERY Spirit supporter and non-supporter we receive here, but in this case, we thought it might be instructive to break down the typical pro-Spirit arguments, brought to you from Robert. We are publishing his comments in full, without correcting his typos or punctuation:
I think your evaluation of Spirit airlines is unfair. I have flown with Spirit for years. I had one delay of one hour. Boo HOO! ONE HOUR IN OVER FIVE YEARS DOESN'T BOTHER ME.TtHAT WAS BECAUSE OF THE WEATHER. I have found their staff to be very pleasant. I have flown from Atlantic City multiple times. No problems. $$54.00 roundtrip. Las Vegas $168 roundtrip. Unless your spoiled or very heavy you would have something to say about legroom. I have no problem. I f you do then fly another airline. Even when I didn't pick my seat most of the time I got window or isle. You know what your getting for those prices if you want a better seat then buy it ! Your judgement of Spirit is not accurate. Someone pay you to write this junk.? I know you dont have the balls to publish this.
Let's take this from the top: "I think your evaluation of Spirit airlines is unfair."
Opinions are great. Everyone should have some! But any evaluation of Spirit Airlines needs to start with actual data rather than with individual opinions.
The American Customer Satisfaction Index (ASCI) rated Spirit LAST among airlines in their 2017 survey.
The 2017 survey by Deal News finds "People Hate United Airlines, But They REALLY Hate Spirit"
CNN Money informs us "When it comes to customer satisfaction among airline passengers, Spirit Airlines ranks dead last."
Here's another last-place rating for Spirit from the Points Guy.
We could go on and on. To see more, just Google "travelers rate Spirit Airlines."
Now, as for Spirit's renowned flight delays, again, we urge Robert to beware the focus-group-of-one syndrome. Again, opinions are great, but we prefer to look at actual data. We featured an article a couple of years ago on data from the 538 Blog studying industry on-time arrivals. Spirit's on-time arrivals, among 11 carriers, were ... dead last.
Let's talk legroom. Or better yet, let's let others who have actually studied Spirit's legroom (or lack thereof) do the talking for us.
Heels First Travel does a nice apples-to-apples comparison, titled "How Much Legroom Do You Really Have (or Not) on Spirit Airlines."
Here, the Washington Post lists major airlines with the most/least legroom (Spirit comes in last).
Now, onto our favorite part of Robert's note: Someone pay you to write this junk.? (Punctuation is his, not ours.)
While it might be hard for some to imagine helping strangers without any promise or hope of financial gain, that is exactly what this site does. We are a public service to the traveling public, warning them of the risks of traveling with Spirit. As we clearly state in the OPENING two paragraphs of our home page:
Yes, Spirit Airlines can be, if you fully understand Spirit's unique business model, the cheapest way to travel from point A to point B. However, those that assume flying Spirit is no different than flying any other airline may discover what seems at first glance to be a nightmare organization that has ruined vacations, destroyed business travel plans, taken money without offering agreed-upon services and shocked unsuspecting travelers with hidden fees and questionable policies. According to the U.S. Department of Transportation's Bureau of Transportation Statistics, Spirit Airlines has seven times more official complaints against them than any other airline operating in the United States. Even the Secretary of the U.S. Department of Transportation has warned travelers that Spirit Airlines doesn't care about its customers.
To be fair, Spirit Airlines has many, many fans who have learned how to travel within Spirit Airlines' rules and save hundreds of dollars every time they travel.
As anyone reading this site can clearly see, we have chosen to accept no advertising on our site. This is a free service, and we are here to help every traveler who feels cheated, robbed or abandoned by Spirit Airlines. Even for travelers who proudly traveled for years on Spirit without any problems ... until they suddenly had a major problem. Yes, we're even here for you, Robert, when you find yourself stranded somewhere for three days, waiting for the next available seat on a Spirit flight.
And finally: I know you dont have the balls to publish this.
Wrong yet again, Robert. Thank you for visiting SpiritAirlinesFacts.com. Happy travels.
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