Jesse W. writes: I booked a flight from Dallas to Atlanta (round trip) departing on Thursday, Dec. 11 at 1:40 pm with a return on Saturday, Dec. 13th at 11:25 am. We arrived at DFW Airport at the GATE at 1:28 pm - 12 minutes before time of departure only to be told the plane had left at 1:25 pm and that the small print stated you had to be there 15 minutes before departure. They refused to let us board and told us to come back the next day and they would try to get us on another flight. When I asked to speak to a supervisor, the lady stated she WAS the supervisor and there was nothing she could do.
We took a one-way flight on another airline so we could make our Atlanta meetings and got an email Saturday morning telling us to print out our boarding passes for the return flight or have to pay $10 extra at the gate to get them printed out. When I went to print them out, I could not get logged on. After an hour, I finally got someone on the help line only to be told that when we missed the first flight, the return flight was CANCELLED. We then had to get tickets at the last minute from another carrier to get home.
I have filed a complaint with the DOT, with the BBB, and will file a lawsuit in small claims court later this week. I have sent a demand certified letter to Spirit, but do not expect to receive a refund on my tickets.
I will keep you posted if successful in any of these attempted remedies.