Jennifer B. writes: I made a reservation back in January for six people, one of which was my mother. We are scheduled to fly on May 16th.
On Sunday, May 10th, my mother was taken to the ER and is still in the hospital. We are being told she now needs heart surgery. Therefore she will not be able to travel. I did cancel her reservation. I requested a refund back to my credit card because I am not sure when she would be able to travel again. Upon cancellation I found out that I can only get an air credit, but in order to use it I would have to make another reservation within the next 60 days, and I would have to travel within one year. I have traveled many times on other airlines, and due to medical reasons most airlines would give you a credit back to your credit card. There is no way I can make any travel plans not knowing what her outcome will be much less making travels plans at this time.
All I was asking is for a credit for her flight due to the fact that she is in the hospital, but I was told that they would give the money back only if she passed away. What is the difference? I can give them all the paperwork to prove that she is in the hospital. This policy of theirs is just another way for them to make money off of sick people.
Spirit is totally heartless and only cares about the bottom line. If this is indeed their policy, I can guarantee you that I will never book another flight with them much less recommend them to anyone. Airlines can change flights or cancel them and we are supposed to be understanding, that things are out of their control, but why can't they understand that some things are out of our control also?