I was on a flight from Boston to Chicago, needing to get there to relieve a caregiver for my father who is in mid-stage Alzheimers. They kept delaying the flight 1/2 hour at a time, for hours, and then after about 2.5 hours, they announced they were cancelling the flight and everyone had to go to the Spirit ticket counter outside security.
We all bolted and the lucky ones -- me included -- only waited 2 hours in line to find out what woud happen. While we were waiting -- only two ticket agents for the entire plane waiting in line -- they let other passengers in front of us for the outgoing flights. Without any announcements about what would happen, some of us who had to get out that evening booked a flight on United, paying huge fees for such a late booking.
When we finally got to the ticket agent, they were only willing to refund the price of our tickets for that evening. Those who tried to re-book were told there were no open flights until 5 days later. I can't imagine how long the poor folks behind me waited because I was number 4 in line. By the way, I am sitting in the airport now on the same round trip ticket I had bought and it is already delayed one hour because "they hit a bird." Last time on Spirit for certain.