Henry writes: I was scheduled to travel on Dec 24, 2012 from Niagara NY to Bogota (COL) but due to a family tragedy, I called Spirit on Dec 11th asking if they could send me the next day instead. Spirit's customer service could get me only to Fort Lauderdale so I told them that I would find my way to Bogota, but I would still take the scheduled Spirit flight back to Niagara.
But on January 14, 2013 when I showed up at the airport, the Spirit agents told me my Spirit flights were entirely cancelled without warning, and there would be no reimbursement of the US$963 I paid. I was left stranded in Bogota.
I filed a complained with the Aviation authority in Colombia as well as the Department of Transportation DOT's Aviation Consumer Protection Division (ACPD). Also, although I live in Toronto, I will pursue a small claim against Spirit in Niagara NY to recover my money. If anybody can advise me on my case I would appreciate it. Please write email@example.com