Fadi M. writes: I received a terrible service from Spirit airlines (especially from an agent named Lorni, employee # 65507) in Chicago O’Hare on Sunday September 21st on flight 368 from ORD Chicago to BWI Baltimore. I have already asked Spirit for a refund, but of course I have not heard back from them. I lost a significant amount money and time given the six-hour delay caused by Spirit, causing me to miss an important meeting. That is on top of the extremely rude and inhospitable treatment other passengers and myself received from their employees.
The flight was supposed to take off at 8:15 am. I was present in line to check in at 7 am, ample time for a local flight. It was an extremely long line just to check in to Spirit, which I have never seen before in airports. Many passengers were complaining that they were not going to be able to catch their flights as it was getting late, but the agents on the counter kept calming us down telling us not to worry and that we would all make it on time. Finally at 8:05-8:10 they rushed tens of passengers very quickly through check-in. By the time we got to the gate, the plane was already backing up!
First no one wanted to talk to us by the gate. They treated us badly, then they sent us back to the booking desk outside of security. These agents at the booking desk did not even want to address our complaints and treated us so badly they even asked us to start standing back in line instead of apologizing and trying to help us find other flights when it was clearly their mistake.
Finally I asked them to address our concerns and the fact that because of their incompetence more than 40-50 people missed their flight and they were not even trying to help us. The agent named Lorni (employee # 65507) got angry at me and started yelling in an extremely unprofessional and rude manner, saying that if I complain she will deny me the right to board another flight on Spirit that day. I have never seen any such treatment anywhere, from an airline or any other service whatsoever. The team on the counter had grossly messed up, causing tens of passengers to miss their flight. I cannot believe how they treated us and never apologized. On the contrary they rudely repeated that they were going to deny us the right to board any plane if we complained.
This is by far the worst airline I have ever dealt with. I really hope they shut down soon, but they actually have the highest profit margin!