Chase C. writes: So I/we have flown Spirit before, bought a ticket for my partner who recently had to relocate to Chicago for a job. He came down for the weekend to ATL to visit, toke a direct flight from ATL to CHI and his bag was lost. Customer service desk at CHI could have cared less, could literally hear the customer service agents having a personal conversation while he had me on hold trying to get help from them. What made it worse, since Valentines is coming and we will be separated, I put his favorite movies and some new clothes in his suitcase to surprise him. Thanks Spirit, done flying you. Horrible customer service.