Bill M. writes: Happened March 28, 2015 on a flight from Cancun MX to Ft Launderdale FL
Flight held no longer than five minutes to wait for two passengers who were late to arrive. So far so good. Arrived late to FL. Not to worry, still enough time to make a connection to Dallas. However, all passengers misinformed as to correct baggage carousel.
After mad grab for luggage, still just enough time for connecting flight, however, now nasty and unhelpful Spirit employees changed all of the directional ropes to steer disgruntled passengers in the opposite direction of all of the posted directional signs causing pandemonium on the way to the customs checkpoint.
No instructions, signs or help as to where to head next to find correct gate for connecting Spirit flight. Again, nasty Spirit personnel were unhelpful. Chaotic scramble to find someone to direct passengers. Baggage person shouted the gate number, everyone ran. Approximately twelve of us reached the gate with at least 10 to 15 minutes to spare and upon reaching the now-confirmed correct gate we all starred at our boarding passes, the time on the clock, the flight posted on the wall. All info was correct but no Spirit personnel were present.
So we went back at the customer service counter (which is a misnomer as Spirit obviously confuses customer service with throwing as many obstacles in front of passenger as they can). There we were informed that not only would we all not get back that evening (Sunday) but that the earliest for any of us would be Tuesday!
For anyone working or with children, this is an unreasonable solution. The customer service person, after ignoring many requests to see a manger, told us that we would need to go back to ticketing to see a manager. We all arrived at ticketing we and recounted the whole event to a young man who should have a different job because all he could tell us was that none of it was Spirits fault. This was turning into a evil endurance test of muscle and patience which we were not winning. The one thing that Spirit seems to excel at is adding insult to injury.
We opted to leave and make other arrangements which cost us quite a bit of money. As we have had a moment to think about what happened we are convinced that Spirit Airlines oversold their flight and actually instructed their employees to detain and waylay passengers so that they could sell extra seats on a busy Saturday night on the last flight out of Ft Lauderdale and then honor those seats on less busy flights on Tuesday.
We urge the DOT to look into the unfair and deceitful business practices of Spirit Airlines. The flying public does not deserve the terrible treatment meted out daily by this horrible airline.