Firstly, I'd like to address the 1st issue at hand. I called today.
12.18.13 and spoke with agent 'Christina' she advised me that a
supervisor or manager would call be back within 30 min to 1 hour after
our phone call. This phone call was at 2:12 pm
(12.18.13) it is now 48+ hours later and I STILL have not received any
phone call back. Then when I go to your contact us on your website, it
says to call. How do you expect ANY success to come from this?
Recently- I have traveled with spirit 4 times in Dec. And I'm a frequent
flyer, I might add. Not to mention my 13 other family members and 8
friends (all this month of Dec) who have chosen to travel with Spirit
My first flight. 12.7.13 - 12.11.13 was delayed more than 5 hours due to
a bad decision to choose to STILL attempt irresponsible dangerous
flights out of fort worth TX during an expected ice storm. And while
attempting to pay for my bags via the website, your website was down. So we
asked a Spirit desk agent if he or management would honor the $40
check bag fee since the website was down. They were actually rude and
advised us to call the Spirit customer service line. After over 1
hour of waiting on hold with Spirit, we went back to the front desk and asked
if they could reach out to management and ask again. Eventually
we would receive the small $10 discount, but for the sake of
making a customer happy, management still refused. After waiting on hold for 80 minutes we spoke to a representative who added the bag for $40. Considering that the
flight and website were significantly delayed and broken, a small
gesture for the sake of your business name and customer courtesy, at
least one supervisor could honor the website price or comp a bag fee.
Something so small like that could go a long way. Especially for our
very sad birthday girl who missed her 21st birthday party since the
airline was delayed for 5+ hours. Here is a link - to a completely
similar situation, that WAS taken care of, however their flight was only
delayed 3 hours. So should we further extend the birthday and hotel
expenses toward your company?
*I'd also like to add, the first trip was for a 21st birthday celebration
on 12.8.13. Which was unfortunately celebrated on the airplane due to
the huge 5+ hour delay. My sister in law was in tears about the luggage
fiasco and website issues earlier that day and then again on the plane
when she wasn't able to be with her mother on a momentous day in
* The flight out of Denver on 12.15.13 was another huge disaster.
Spirit lost my other sister's luggage, and advised her
it was gone and a compensation check would be issued by the end of the
night. They said to check back. Which we did. And eventually, we were told there would be no compensation check - but the luggage was found. So thank you
for retrieving her luggage. We were very grateful especially because
it had a WEDDING DRESS and groom's suit for a wedding on 12.17.13. We
chose spirit for our celebrations, only to have completely horrible experiences due to your company and service. I cannot tell you how
disappointed I am with the service and lack of respect that has
* I recently purchased a flight from
12.11.13 to 12.18.13. And a one-way flight on the 15th. The
dates for a client were changed so i had to purchase a later one-way
flight out (on the 15th) and still return on the 18th. When checking in
the Denver front desk - on my first flight on 12.7.13 with spirit - i
asked the desk agent about checking in and my future flights. I explained my
flights and he said that the flights are separate - so no need to worry,
except I wouldn't be able to get my money back for the flight that
wouldn't be used. I thanked him and went on my way. HOWEVER after
talking to the agent today at the Las Vegas McCarron airport check in
desk, she explained that it is STANDARD that if you don't check in for your outbound flight, your departing flight is then void as well. The
information I was given in Denver was completely wrong, resulting in my being stranded and an additional much more expensive
frantic flight purchase. I understand policy - but your company should be
somewhat accountable for your employees and the knowledge/ direction
advised to your customers. Or AT LEAST they should offer a reliable customer courtesy call
to their paying customers. Having no solution for your paying
customers, nor even being able to offer a small 10%
discount ... anything. Especially since I purchased 2 flights-
and couldn't use either one, and yet your company was still able to
completely resell my seats!! You're a multimillion dollar company...and
this is how your treat the people that helped you get there!!???!?
* The flight I am currently on 12.18.13 which is also now my fiancé's
birthday. Which was celebrated with a 40 min phone call with Spirit
customer service and a crying girlfriend along with a 40+ min flight
* I have spent over 3 hours writing this message to you. So I expect some sort of reply addressing all of these issues.
* Is it normal for your flight attendants to have a LOUD jolly
time talking about 'chicks' 'sex' and 'instagram' with phrases like "Ya
dude!!!!!!!!!! You were so drunk last week," "you had sex with that fat
chick", and other outrageous degrading stories about women on other flights. There is absolutely no need to be so
loud and engage in inappropriate public conversation. Not to mention
they keep running into my arm every time they walk by. Oh! And once we got off the airplane, my fiancé Nick told me the flight attendants were reading my personal messages over my shoulder while I
was on my phone- and spoke about what I was writing.
I hope you have a resolution to these horror stories.
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