Anonymous writes: My wife & I were boarding the Spirit flight to Vegas from Oakland at 6 am PT on Tuesday, May 12, 2015. We checked our luggage at the counter and paid for that extra baggage. I did find the lady who took my baggage to be little rude as she flagged our bag for being overweight by 1 pound, but I let that go since it was early morning and I didn't want to get into any arguments. I just removed my blazer and the weight was less than 40 (what she wanted, per Spirit's rules) and although, this was little strange; I was okay at this point.
When we stood at the gate to get inside the flight, the same lady comes here; I could see that she was eyeing us continuously. I chose to ignore that!
When our turn came to board the plane, I was holding the boarding passes for me and my wife as my wife had a surgery on her fingers and was in some pain/discomfort. I give both boarding passes to the person who was checking the tickets, and she rudely tells me that I am only supposed to have one boarding pass. Even before, I could explain why I carried two, she snatched my wife’s boarding pass from my hand, and handed it over to her and asked her to carry it herself. We still chose to keep quiet. Also to note, both of us had a carry-on which was as per Spirit's size restrictions.
The fun begins now: 1. Since I was ahead of my wife, I got my ticket checked and boarded. I waited in the highlighted area, as I knew my wife would assistance. 2. This is when that Spirit employee I had mentioned earlier came forward, and yelled at me to move forward when none of the passengers seemed to have a problem. 3. I was walking slowly towards the door of the plane, hoping that my wife would catch up but, she was nowhere to be seen. After some time, one of the passengers told me that she was being harassed and I should go check on what was going on. 4. I went back to the gate, and I was shocked to see how my wife was being treated by the lady I had mentioned earlier. She was rude, yelling at her.
My wife had a camera around her neck and this Spirit employee wanted that to be in the bag. My wife had a small purse around her neck, and this woman was not okay with that either.
5. My injured wife was clearly struggling to put her stuff in the bag, but that lady didn’t help. All she did was yell. 6. A LOT of people in the line saw this, and a couple of men came forward. They volunteered to take the camera and the purse from her and take it inside as their own carry-on item since they didn’t have any!