Andrea writes: I was planning on a short trip to Philadelphia and searched Google for Chicago-to-Philadelphia flights. Spirit popped up as having the cheapest fares. I went to the site and searched - the landing location was listed as Philadelphia/Atlantic City. I didn't think twice about it and bought the ticket.
As I was laying out travel plans more concretely, I realized that Spirit lands in Atlantic City, which is not connected in any way to Philadelphia. I was quite confused and searched, thinking there had to be a train or bus or something from the landing airport to the city of Philadelphia, since that was the primary landing location listed. No dice. I realized I would have to rent a car or buy a $60 cab each way or take a train to a bus to a bus, etc. It defeated the purpose of a short trip and the cheaper fare.
When I contacted Spirit to ask for a credit due to their misleading advertising, I spoke with a man who told me he was in India and stated nothing could be done. He provided an email to Spirit "headquarters" which did not work, so I submitted an email through Spirit's website. "Turkessa 64074" responded to my email with a stock reply that didn't answer my questions, so I emailed back restating the issue. Turkessa 64074 said there was nothing to be done and that was the last correspondence I was going to receive.
All I asked for was a credit for the ticket that could be used for a future flight since the website was clearly misleading me into believing I was going to be landing in the Philadelphia area, when the truth is they go to Atlantic City. There aren't many people looking to fly to Atlantic City, which is obviously the reason they advertise as they do. Their response to my inquiry assured I will never book with Spirit again. Misleading information and terrible customer service.